Answers,
not excuses.
Everything you might want to know before, during and after buying a gaming account from us. Clear, honest, no fluff.
Getting started
How the service works and where to begin
What is Divergent Market?must know
A premium marketplace for gaming accounts โ Fortnite, Valorant, GTA V and more. Every listing is verified by an automated checker, credentials are AES-256 encrypted, delivery is instant, and you get a 24-hour warranty.
Do I need to register to buy?
Yes. Takes 10 seconds: username + password, or via the Telegram bot. We do not ask for email, phone or ID. You need an account so you can see your orders, reveal credentials and open a support ticket if something goes wrong.
Where do I start looking for an account?
Open /catalog โ the sidebar has filters for game, price, rarity, region, email presence, 2FA. Fortnite has skin autocomplete, V-Bucks and OG-season filters. Valorant โ rank and agents. Saved searches are coming.
Unique vs Bulk โ what's the difference?
Unique โ a single account with a specific skinset, rank, email. One buyer per listing. Bulk โ a batch of similar accounts (e.g. 50 fresh Fortnite with no skins) โ you get the first available one from stock on purchase. Bulk is usually cheaper per unit.
Why link Telegram?
First, passwordless login โ tap the button in the bot, back on the site. Second, notifications on order status and new listings matching your saved filters (soon). Linking is optional, accounts work fine without Telegram.
Does it work without a VPN?tip
Yes, we don't geo-block. If your ISP blocks the domain itself โ use Cloudflare WARP, any VPN or the Telegram bot (full buy and support flow available there).
Security and access
How we store credentials and keep you safe
What are FA and NFA accounts?must know
FA (Full Access) โ you get the linked email, you can change password, enable 2FA, change bindings. NFA (No Full Access) โ email stays with the seller, you can log in but cannot change bindings. NFA is cheaper but riskier: someone who once knew the credentials could in theory recover access. For long-term use, buy FA.
How are game credentials stored?security
AES-256-GCM with a versioned key. The key is not in the database โ only in a protected server env var. Decryption happens only at the moment you view and only server-side. Logs, analytics and backups contain credentials already encrypted.
How is my site password stored?security
Argon2id โ a modern hashing function with a per-user salt. The original password is nowhere and cannot be recovered. Even a database leak makes brute-forcing an Argon2id hash practically impossible.
What should I do right after I buy an account?must know
1) Log in with the credentials. 2) Change the password. 3) If you have email access โ detach the old one and attach yours. 4) Enable 2FA. 5) Screenshot or record these steps โ helpful if a dispute arises. Until you change the password, prior credential holders could in theory recover access.
What if the account is stolen from me later?
The 24-hour warranty covers the moment when a seller "pulls" the account back. After that window, security is on you. A properly set 2FA + your own email + a unique password = chances of losing access are near zero.
Can you see my purchases and browsing?
We see what is needed to run the service โ order history, balance history, last session IP. Purchases and credentials are not shared with third parties; for visit statistics we use anonymous Yandex.Metrica and Google Analytics (how many people arrive and from where). Data is not used for advertising (we don't do ads). Details in /privacy.
I forgot my site passwordtip
If you linked Telegram โ log in via the bot and set a new password in settings. If not โ open a support ticket, prove account ownership (e.g. latest order ID), we'll help recover it.
Account types
OG, rare skins, Premium โ what's what
What is an OG account?pro
OG (Original Gangster) โ an account created in the earliest seasons of the game. In Fortnite that's Season 1โ3 (2017โ2018). Usually holds unique skins that never returned to the shop: Renegade Raider, Black Knight, Skull Trooper (the purple one), Aerial Assault Trooper. $100 to $10 000 depending on the set.
What rarity tiers are there?
Four tiers with coloured borders: Common (grey), Rare (blue), Epic (violet), Legendary (gold). Computed from skin set, account age, V-Bucks, rank. Legendary = top 1% of listings.
What does Premium / Premium+ mean?pro
Premium โ account with many rare cosmetics, usually FA with email and 2FA. Premium+ โ premium with an additional manual check: no bans, full info, screenshots reviewed by a moderator.
What is Bulk โ how many accounts do I get?
A batch under one listing. The listing shows how many are in stock. On purchase you get 1 random from stock. Want more? Buy it again โ each purchase gives a new account from the batch until stock runs out.
Can I see the exact inventory before buying?
For Unique listings โ yes, the full list of cosmetics, agents and weapon skins is on the listing page. For Bulk โ average characteristics are shown, the exact contents go to your dashboard after purchase.
What is "account aging"?tip
How many days the account has been unused. The longer, the less chance a publisher will roll back the previous owner's sessions after your purchase. 30+ days is considered meaningful.
Payments and balance
Crypto, top-up, rate, confirmations
Why crypto only?must know
Card acquiring inevitably means KYC, chargebacks and merchant blocks on publisher complaints. Crypto solves all of that: transfers are final, private, international, no middlemen. A plus for both sides โ stability for us, privacy and no bank-statement trail for you.
Which crypto do you accept?tip
BTC, ETH, USDT (TRC-20, ERC-20, TON, BSC), USDC, LTC, XMR, SOL, TRX, TON, DOGE, BCH and 150+ more โ the full list is built by NOWPayments on invoice creation. Cheapest fees: USDT TRON (TRC-20), LTC, TON.
What is the minimum top-up?
Minimum is $1 USD equivalent. Practically NOWPayments will reject very small invoices for high-fee coins: USDT TRC-20 ~$5, XMR ~$20, BTC ~$10 (because of network fees).
How is crypto โ USD rate calculated?
At invoice creation NOWPayments locks the rate from top exchanges. That rate does not change during the invoice lifetime (usually 20 min). The USD amount credited to your balance is computed at that rate. If you pay late and the crypto dropped โ less USD lands.
How long does credit take?
USDT TRC-20, TON, SOL โ usually 1โ3 min. BTC, ETH โ 10โ30 min (multiple confirmations needed). XMR โ 20โ40 min. Track in /account/balance.
I paid less or more than the invoice โ what now?
Less โ you get a proportional credit, no rejection. More โ the full amount credits to balance, use the overage for the next purchase. If significantly more and you want a refund โ open a ticket, refund to internal balance (not external wallet).
I have no crypto โ how do I buy?tip
By difficulty: 1) buy USDT TRC-20 on Bybit / Binance p2p with any card โ 10 min; 2) an online exchanger (bestchange.ru) โ card to BTC/LTC; 3) a crypto-ATM if your city has one. For a one-off small purchase, p2p USDT is easiest.
Chargebacks / can I cancel a payment?
No. All crypto transfers are irreversible by blockchain nature. This is in /terms. The only form of refund is to internal balance via the 24-hour warranty procedure.
Purchase and delivery
From cart to first login
How do I place an order?
Two paths. Fast: the listing has a "Buy now" button โ if your balance covers it, the account is delivered immediately. Cart: add multiple listings, go to /cart, pay for all at once.
Where do I find the account I bought?
/account/orders. The order card holds encrypted credentials โ tap "Reveal", copy login and password. Credentials remain available as long as the order is active, even months later.
In what format are credentials delivered?
For most platforms: email (if FA), password, sometimes a security question or recovery code. For Digital codes โ a one-time activation code. Steam/GOG/Epic may additionally include inventory screenshots or proof of purchase.
I bought but I can't log in โ what do I do?must know
If login/password don't work in the first 24 hours โ open a ticket in the "Refund" category, attach an error screenshot. Do not change the password until the ticket is resolved, otherwise we cannot verify the cause. Decision within 48 hours.
Can I gift an account to someone else?
Technically yes โ just forward them the credentials after purchase. But warranty and tickets go through your account. Best practice: get the account yourself, verify, then pass on.
I bought an OG-skin account and don't want to lose thempro
Do it in the first hour: change password, link your email, enable 2FA, record video of the steps. Don't play ranked in the first 24 hours โ publisher anti-fraud sometimes flags IP/device changes as suspicious.
Warranty and refunds
24 hours, procedure, conditions
What does the 24h warranty cover?must know
Three cases: 1) credentials don't work on first login; 2) account characteristics materially differ from the description (missing skin, rank lower than stated); 3) the account is already banned at delivery. Window โ 24h from credential delivery in your dashboard.
What does it NOT cover?
Bans arriving after delivery (unless you prove it was the previous owner's action); use of cheats, exploits or skin-trading; inability to change bindings because you didn't do it in the first hours; requests past 24h.
How do I claim a refund?
1) Open a ticket in /tickets, category "Refund". 2) State the order number and login attempt time. 3) Attach screenshot or video of the error. 4) Do NOT change password/bindings until a moderator replies. Decision within 48h; refund to internal balance on approval.
Where is the money refunded?
Only to the internal USD balance. Use it for any next purchase. Refunds to external crypto wallets or fiat are not offered โ this is part of the crypto-only model.
What if more than 24h passed?
Standard warranty expired. In exceptional cases (e.g. a moderator finds it was on our side) we may still refund โ but not as an obligation. Not a regular channel.
Same rules for Digital (STW, V-Bucks) codes?must know
Almost. Additional requirement: for Digital, a continuous screen-and-audio recording of the activation is mandatory โ from first screen to final confirmation. Without video a refund ticket is not reviewed, because the code becomes non-refundable the moment it's activated.
Can I refund "just because I changed my mind"?
No. A digital product is non-refundable by nature (you've already seen the password โ you can't "ungive" it). Warranty applies only to objective product problems.
By game
Fortnite, Valorant, Epic, Steam specifics
How do I know a Fortnite account is not banned?tip
Look at "Ban history" in the listing: None / Never / Unknown. "None" or "Never" โ the checker verified no bans. Unknown โ the check failed, better pick a different listing.
What are V-Bucks and why do they matter?
Fortnite's in-game currency. An account may hold from 0 to tens of thousands. 1000 V-Bucks at the shop is ~$8. On accounts with 10k+ the price usually accounts for the currency separately.
Valorant: can I play on a bought-rank account?
Yes. The rank stays to the episode end if you don't play ranked. If you do โ it moves with your games, that's normal. The previous rank is recorded in the account history.
Epic Games: what is the STW Founder's Pack?pro
STW โ a PvE Fortnite mode launched in 2017. Founder's Pack โ the paid early version, pulled from sale in 2020. Founder's Pack codes are collectible: exclusive badges, skins, daily V-Bucks drops. Redeemed once per account and bound permanently.
Steam: can I buy an FA account with game X?must know
Yes, but note: transferring game rights between Steam accounts is prohibited by Valve's EULA. A Steam account ban is possible, though Valve rarely bans for this without a complaint. We always flag Steam listings as NFA-risk.
Is region-lock a real thing?
For most games no, accounts play everywhere. For specific ones (CS2 Perfect World in China, Valorant KR) โ yes, you can only play from the specified region or via VPN. Always listed in the "Region" field.
GTA V: is an account with millions safe?
Rockstar periodically ban-waves for suspiciously fast earnings (money drops, modder lobbies). We exclude accounts where money was obviously earned via modding โ but there is no 100% guarantee against a future wave. Running cheat software right after purchase is a guaranteed ban.
Account and settings
Password, Telegram, language, deletion
How do I change the site password?
/account/settings โ "Password" โ current + new + confirm. If you were created via Telegram and never had a password, there's a "Set password" section in the same place.
How do I change the interface language?
The RU/EN switch in the header (right of the cart) or /account/settings โ "Language". Saved in a 1-year cookie.
How do I link Telegram to an existing account?
/account โ "Link Telegram". The bot opens, tap "Start" โ linking completes automatically. After linking you can log in via the bot with no password.
How do I unlink Telegram?
Only if you have a site password set (otherwise you lock yourself out). /account โ "Unlink". If no password โ set one first in /account/settings.
How do I see purchase and balance history?
/account/orders โ orders, /account/balance โ top-ups and spends. Both pages are copy-exportable (file export is planned).
How do I delete my account?must know
For now โ via a support ticket. Self-service deletion in settings is coming. On deletion: purchase history is kept for 5 years (audit requirement), but personal data (username, Telegram, IP, session logs) is anonymised. Credentials of purchased accounts are deleted with the account โ export anything you need beforehand.
Disputes and problems
When something goes sideways
Account banned an hour after purchase โ what do I do?must know
First, check the ban reason (the publisher usually emails the linked address or shows it in-client). If it's a session rollback / complaint โ open a ticket within 24h with a screenshot, refund to balance. If it's an anti-cheat ban โ likely declined: it means you ran cheat software or the previous owner left traces clear enough for the publisher to act.
The delivered credentials don't work โ wrong login or password
Check keyboard layout and case. If the password has special characters โ paste. Still not working โ ticket "Refund", attach the error screenshot from the publisher's site. Do not try "Forgot password" โ that kills your refund right immediately, because you physically change the account.
I missed the 24-hour window โ any options?
Formally no, warranty expired. But with solid grounds (e.g. a technical problem on our side that kept you from logging in) โ write to support, a moderator reviews individually.
I lost access after changing the password myself โ what now?
Not a warranty case anymore โ after your password change, the account is legally yours and its security is on you. Try the standard recovery via email/2FA. If bindings weren't done โ unfortunately we can't help.
Fastest way to reach support?tip
Ticket in /tickets (category "Technical" or "Refund"). Telegram @divergentmarket_bot โ duplicate the ticket ID there if it's urgent.
I suspect scam / account compromisesecurity
Immediately: 1) log out from all sessions via /account โ "Sign out everywhere" (if available); 2) change the password and unlink Telegram; 3) open a security ticket. We check audit logs and act.
Legal
Age, Terms, Privacy, legitimacy
Is this legal?must know
A user buying the transfer of digital credentials from another user is not criminal in any major jurisdiction. The catch: many publishers prohibit account transfers in their EULA โ that's a contractual limit with the publisher, not a criminal offence. The worst-case outcome of such a breach is the publisher blocking the account. The service as a venue operates legally.
Minimum age?
18 or your local age of majority if higher. Minors may not use the service โ stated in /terms, and detected accounts are deleted.
Where do I read the Terms and Privacy?
/terms โ Terms of Service. /privacy โ Privacy Policy. Both updated April 20, 2026, version 2026.04. A consent checkbox at registration is mandatory.
Do you share my data?
Functional partners: NOWPayments for crypto payments (we send the order ID and amount, nothing else), Telegram for the bot, plus Yandex.Metrica and Google Analytics โ anonymous visit statistics (how many people and from where). No marketing, no data brokers, no advertising. Details in /privacy.
I am a rights-holder / publisher โ how do I submit a complaint?
The procedure is on /abuse. Required elements: signature, work identification, listing URL, contact details, good-faith statement, perjury statement. Send to abuse@divergent.market. Incomplete notices are not processed.
Why "Divergent Market" โ affiliated with Epic?
No, not at all. Divergent Market is an independent marketplace. All trademarks of Fortnite, Valorant, Steam, GTA V belong to their owners (Epic Games, Riot Games, Valve, Rockstar/Take-Two) and are used by us descriptively under fair use.
Still stuck?
If your question isn't here โ open a ticket or write to us on Telegram. We'll get back to you.